FAQ

Shipping and Delivery Times:
Orders typically ship within 1-2 business days, though some brands may ship the same day. In rare cases, there may be delays. Most deliveries arrive in 4-7 days, and any expected longer delivery times are listed on the product page. We’re committed to providing the fastest shipping and most responsive customer service in the industry.

Accepted Payment Methods:
We accept Credit/Debit Cards (Visa, Mastercard, American Express, Discover) as well as Apple Pay and Google Pay.

Return Policy:
We offer a 30-Day Money Back Guarantee on all items. For full details, check our 30-Day Return Policy at the bottom of the page.

Cancellation Policy:
You may cancel an order for a full refund anytime before it ships. To cancel, please contact us at support@thenomadsessentials.com. Once the order has shipped, it falls under our 30-Day Return Policy.

Damaged Products:
Please inspect your package upon arrival. If there’s visible damage, note it when signing for delivery. If you suspect damage but can’t open the package immediately, write "suspect damage" on the receipt. If any items are damaged, send photos to (insert email), and we’ll arrange a replacement or compensation.

Placing an Order:
To order online, click “Add To Cart” on your desired product, proceed to checkout, and enter your shipping and payment information. For phone orders, call us at (914) 863-5568. You’ll receive an immediate order confirmation, and we’ll begin processing right away.

Order Shipping Updates:
After placing an order, you’ll receive an email confirmation with payment and shipping details. Once your order ships, we’ll send a tracking number via email. If an item is out of stock, you’ll be notified within one business day.

Order Confirmation via Email:
An order confirmation will be sent to the email address provided at checkout. Please ensure your email address is correct to receive it. We recommend printing or saving your order confirmation for reference.

Sales Tax:
We are based in Delaware, so no sales tax is charged for your orders. This can save you significant costs compared to other retailers!

Order Changes:
You can adjust your order before it ships by emailing us at orders@thenomadsessentials.com. Any price difference will be credited to your card or invoiced as needed. For immediate assistance, contact us at support@thenomadsessentials.com or call (914) 863-5568.