GX550 Rock Slider Steps

Free shipping applies to most locations. Oversized items or deliveries to certain regions may require a surcharge — we’ll confirm before shipping!

All orders are typically processed within 1 to 2 days. Please keep in mind that the cut-off time for same-day processing is 6 p.m; orders placed after this time will be handled the next business day.

Orders typically arrive within 4 to 7 days (free shipping for orders over $200). A flat shipping fee of $15 applies to orders under $200. We currently ship only within the United States and do not offer international shipping.

Most orders are shipped via third-party freight carriers (18-wheelers). If your order includes a freight-shipped item, we will contact you to arrange a curbside delivery. Please ensure your phone number is correct at checkout.

After placing your order, you’ll receive a confirmation email verifying that your order has been received and your credit card has been approved. Your card will only be charged when the item ships, unless it’s backordered, in which case we may need to secure the item for you.

Once your order is received, we begin processing it right away!

This is Standard Delivery Information that may not apply to all products. See product information for specific product shippint timeframes

We are committed to offering the best prices online. If you find a lower price on another site, let us know, and we’ll beat it. Our goal is for you to feel assured you’re getting the best deal on your purchase.

Our 100% Price Match Guarantee includes the following conditions:

Promotions like rebates or "buy one, get one free" deals are not eligible. The price match cannot apply to discounter or auction sites (e.g., eBay). The competitor must be an Authorized Retailer of the item.

The matched price will include the item price, sales tax, and shipping fees.
Price matches do not apply to exchanges or replacement orders.

Please Note: Some exclusions may apply

We want you to feel comfortable shopping with us, so we've made our return and refund process super easy to understand.

Return Time Frame: You can return things within 30 days after you buy them. But if it's been more than 30 days, we won't be able to accept the return.

Shipping Cost: If something is broken or not right with what you bought, we'll pay for the shipping to send it back. But if you're returning it just because you changed your mind, you'll need to pay for the shipping.

Defective or Broken Products: If what you got isn't working or is broken, tell us within 30 days. We'll help you send it back without extra charges. Once we get it and see the problem, we'll either give you a new one or your money back, including what you paid for shipping.

Change of Mind Returns: If you decide you don't want what you bought, you have 30 days to send it back. You'll need to pay for the shipping back to us, though. Just make sure it's not used and is still in the box. When we receive it, we'll give you your money back for the item, minus the shipping cost.

Refunds: After we get the product you sent back and make sure it's all good, we'll email you. We'll refund the credit card or payment method you used within 7 business days.

Remember, sometimes banks or cards might take a little while to show the refund. If it's been more than 10 business days since we said we're giving you a refund and you don't see it, just email us at support@thenomadsessentials.com.

There may or may not be a restocking fee on returns, depending on the scenario.

If you have more questions about returns or refunds, just reach out to our friendly Customer Support team at support@thenomadsessentials.com.