Shipping policy

Shipping Policy

Effective Date: 1st January 2026

1. Introduction

At The Nomads Essentials ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, thenomadsessentials.com.

Fulfillment Notice: Orders are fulfilled and shipped from our fulfillment center. Our registered business office is located at 8 The Green STE, Dover, Delaware, 19901.

2. Shipping Destinations

  • Countries We Ship To: Continental United States (contiguous 48 states and Washington D.C.). Please note that shipping is not currently available to Alaska, Hawaii, US territories, or international addresses.
  • Future Expansion: We are continually working to expand our shipping destinations. Please check back regularly for updates.

3. Shipping Costs

Domestic Shipping:

  • Free standard shipping on orders over $200
  • Flat $15 shipping fee on orders under $200
  • There are no hidden fees or additional shipping charges at checkout
  • Oversized freight items may incur surcharges (see Section 9 for details)

4. Order Processing Time

  • Handling Time: Orders are processed within 3 business days
  • Order Cut-Off Time: The order cut-off time is 5 p.m. Eastern Standard Time. Orders placed before this time will begin processing the same day.
  • Processing Schedule: Orders are fulfilled Monday through Friday (excluding holidays)
  • Weekend and Holiday Orders: Orders placed on weekends or public holidays will be processed on the next business day
  • Backorders: If an item is backordered, we will notify you within 24 hours of order placement with an estimated availability date
  • High-Ticket Items: Made-to-order or special allocation items may take up to 30 days. We will confirm timelines with you before processing your order.

5. Estimated Delivery Time

Domestic Shipping:

  • Transit Time: 7–14 business days for standard in-stock items
  • Total Estimated Delivery Time: 10–17 business days from the date the order is placed (3 business days processing + 7–14 business days transit)
  • High-Ticket/Backordered Items: Up to 30 business days total. Timelines vary by supplier allocation and product availability.

Note: Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, carrier delays, or manufacturer constraints. We will confirm specific timelines for high-ticket items before shipment.

6. Shipping Methods and Carriers

  • Reliable Carriers: We partner with reputable third-party carriers to ensure your package arrives safely
  • Standard Domestic Carriers: USPS, UPS, FedEx (for packages under 150 lbs)
  • LTL Freight Carriers: Third-party freight carriers (18-wheelers) for large or heavy items such as bull bars, roof racks, rooftop tents, bumpers, and similar oversized products
  • Shipment Tracking: All orders include tracking information, which will be provided via email once your order has shipped
  • Insurance: Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.

7. Order Tracking

After your order has been shipped, you will receive an email containing:

  • Tracking Number
  • Carrier Name
  • Tracking Instructions

You can track your package directly on the carrier's website using the tracking number provided in your shipping confirmation email. You will also receive automatic email updates from the carrier as your package moves through the delivery process.

If you have questions or need assistance with tracking, please contact our Customer Service team at support@thenomadsessentials.com or 914-863-5568.

8. Billing and Payment Timing

  • When You're Charged: Your payment method will be charged when your order ships. If an item is backordered, we may need to secure the item for you and may charge your card to hold that item pending availability.
  • Order Confirmation: After placing your order, you'll receive a confirmation email verifying that your order has been received and your payment method has been approved. This is not a charge — it's a verification.
  • Immediate Processing: Once your order is received, we begin processing it right away.

9. Oversized Freight & Remote Area Surcharges

Some large or heavy items (such as bull bars, roof racks, rooftop tents, bumpers, and similar oversized products) must be shipped via LTL freight. While we cover most shipping costs, our carriers apply additional charges for:

  • Oversized deliveries requiring special handling
  • Delivery to remote or extended service areas
  • Residential liftgate service for bulky freight

If Your Order Qualifies for Surcharges:

We will contact you before shipment with two options:

  1. Free Delivery to Nearest Freight Terminal — You arrange pickup at your local freight terminal (lowest cost)
  2. Direct Delivery to Your Address — We arrange curbside delivery with applicable surcharge

We aim to keep these additional costs as low as possible and will always confirm them before charging your card.

Why We Do This: Oversized freight costs vary widely depending on the size of the product and your location. This approach ensures we can keep our base prices competitive for everyone, while still providing the most cost-effective shipping option for your order.

Important: Please ensure your phone number is correct at checkout. If your order includes a freight-shipped item, our carriers will contact you to arrange delivery timing and curbside access.

10. Delivery Issues

10.1 Delayed or Lost Packages

Delayed Delivery: If your package is delayed beyond the estimated total delivery time, please contact us at support@thenomadsessentials.com or 914-863-5568.

Lost Packages: If your tracking information indicates that your package was delivered but you have not received it:

  • Verify the shipping address provided at checkout
  • Check with neighbors or building management
  • Contact us for further assistance

10.2 Damaged Packages

If your package arrives damaged:

  • Take photos of the damaged packaging and items
  • Note any visible freight damage on the delivery receipt before signing
  • Contact us within 2 days of delivery at support@thenomadsessentials.com or 914-863-5568
  • Damaged items are eligible for a full refund or replacement, with return shipping covered by us

We will work with you to arrange a replacement or refund as appropriate.

11. Missing Items

If any items are missing from your order:

  • Contact us within 2 days of receiving your package
  • Provide your order number and details of the missing item(s)
  • We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund

12. Incorrect Address

Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer. If a package is returned to us due to an incorrect address:

  • We will contact you to arrange reshipment
  • Additional shipping charges may apply

13. Return and Refund Policy Summary

  • Returns are accepted within 30 days of receiving your order
  • Non-defective returns must be unused, in original packaging, with tags attached
  • A 25% restocking fee applies to change-of-mind returns
  • No restocking fee applies to defective or damaged goods
  • Return shipping for large items is the buyer's responsibility (except for damaged goods — return shipping covered by us)
  • Refund processing time is 10 business days after we receive and inspect the returned item

For complete details, please refer to our Return and Refund Policy.

14. Contact Information

The Nomads Essentials

Email: support@thenomadsessentials.com

Phone: 914-863-5568

Address: 8 The Green STE, Dover, Delaware, 19901

Hours: 9am–5pm EST, Monday–Friday

Response Time: Within 1 business day