Returns
We want you to feel comfortable shopping with us, so we've made our return and refund process super easy to understand.
Return Time Frame: You can return things within 30 days after you buy them. But if it's been more than 30 days, we won't be able to accept the return.
Shipping Cost: If something is broken or not right with what you bought, we'll pay for the shipping to send it back. But if you're returning it just because you changed your mind, you'll need to pay for the shipping.
Defective or Broken Products: If what you got isn't working or is broken, tell us within 30 days. We'll help you send it back without extra charges. Once we get it and see the problem, we'll either give you a new one or your money back, including what you paid for shipping.
Change of Mind Returns: If you decide you don't want what you bought, you have 30 days to send it back. You'll need to pay for the shipping back to us, though. Just make sure it's not used and is still in the box. When we receive it, we'll give you your money back for the item, minus the shipping cost.
Refunds: After we get the product you sent back and make sure it's all good, we'll email you. We'll refund the credit card or payment method you used within 7 business days.
Remember, sometimes banks or cards might take a little while to show the refund. If it's been more than 10 business days since we said we're giving you a refund and you don't see it, just email us at support@thenomadsessentials.com.
There may or may not be a restocking fee on returns, depending on the scenario.
If you have more questions about returns or refunds, just reach out to our friendly Customer Support team at support@thenomadsessentials.com.
Delivery Information
Free shipping applies to most locations. Oversized items or deliveries to certain regions may require a surcharge — we’ll confirm before shipping!
All orders are typically processed within 1 to 2 days. Please keep in mind that the cut-off time for same-day processing is 6 p.m; orders placed after this time will be handled the next business day.
Orders typically arrive within 4 to 7 days (free shipping for orders over $200). A flat shipping fee of $15 applies to orders under $200. We currently ship only within the United States and do not offer international shipping.
Most orders are shipped via third-party freight carriers (18-wheelers). If your order includes a freight-shipped item, we will contact you to arrange a curbside delivery. Please ensure your phone number is correct at checkout.
After placing your order, you’ll receive a confirmation email verifying that your order has been received and your credit card has been approved. Your card will only be charged when the item ships, unless it’s backordered, in which case we may need to secure the item for you.
Once your order is received, we begin processing it right away!
This is Standard Delivery Information that may not apply to all products. See product information for specific product shippint timeframes
Price Match Guarantee
We are committed to offering the best prices online. If you find a lower price on another site, let us know, and we’ll beat it! Our goal is for you to feel assured you’re getting the best deal on your purchase.
Our 100% Price Match Guarantee includes the following conditions:
- Promotions like rebates or "buy one, get one free" deals are not eligible.
- The price match cannot apply to discounter or auction sites (e.g., eBay).
- The competitor must be an Authorized Retailer of the item.
The matched price will include the item price, sales tax, and shipping fees.
Price matches do not apply to exchanges or replacement orders.
Please Note: Some exclusions may apply
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Let customers speak for us
Purchased two 23zeros 5 years ago, the 87 is for my wife and I and both were mounted on our Ford E350 15 passenger van. We spent 3 months living in them during housing transition and I slept in the 87 for over 500 nights these past two years, for health reasons, after I experienced a stroke at our toxic, built in 1948 rental house. I find the tents extremely well built, comfortable and they've proven their durability. We're in the Pacific NW and the tents have withstood extremely high wind gusting over 60mph (duringall night storms), pouring rain, heavy snow load and summer heat. UV on the rain fly has taken a toll but it's still holding it's own, zero water leaks, ever.
Outstanding product. It was a blast to build, very complete and straightforward assembly, great quality materials. The shipping was a small issue as it comes on a 5’ by 6’ skid and without a forklift home delivery is not an option. All the nuts and bolts were sorted and packed perfectly. The off road tires look great and will be tested. Make sure you have a large torque wrench for the 160 ft-lbs nuts!
Very smooth my son loves it
My son loves riding dirt bikes and this electric bike is absolutely amazing! He puts his helmet on and rides it all over our farm. The battery holds a charge for the many miles he rides every day and the bike and tires hold up to the rough terrain on the farm! We love this bike!!
Hey folks, Rich here. 62 years young and just got my third e-bike, the G300 Pro. After 40 years in the saddle, I finally found THE ONE. This machine lets me keep up with riders half my age! The handling's so natural it feels like an extension of my body, no fighting the bike, just pure riding joy. It's not just transportation; it's my pride and joy that'll be turning heads at the local meetups. To the team at Happyrunsports: Thank you for helping this old dog ride like he's still got puppy energy!
So far it’s been great. put it together with my 15 yr old son. Drove it once it was a blast. Took me a minute to figure out how to get it to go and change “gears”, but other than that easy breezy so far. I might by another one for my son once we get our house in the country. It’s fast so get yourself a motorcycle helmet:)
Display screen was way too dim during sunlight i think the back break pads were too close to the disk breaks but probably an easy fix. Other than that the torque and power is awesome
Assembly wasn’t bad Riding it is a blast. Better than I expected, what a fun bike. Very glad I purchased it
We purchased a storm shelter about a year and a half ago. Fortunately we haven't had to use it but we have it ready. The bench is also a storage area. I think I have half my house in there! Ha. There is plenty of room for snacks, water, a saw, pliers, ear plugs, a small air horn, a whistle, tarp, lock, helmets, and much more.
The people we dealt with were extremely professional. They explained everything they were doing as they installed it and could answer all our questions. I'd give them a 10 if possible.
We purchased a storm shelter about a year and a half ago. Fortunately we haven't had to use it but we have it ready. The bench is also a storage area. I think I have half my house in there! Ha. There is plenty of room for snacks, water, a saw, pliers, ear plugs, a small air horn, a whistle, tarp, lock, helmets, and much more.
The people we dealt with were extremely professional. They explained everything they were doing as they installed it and could answer all our questions. I'd give them a 10 if possible.
Great company with great customer service!!
Great company with great customer service!!
Just installed. Packaging was phenomenal. Best packing for any package I have ever received. Directions are perfect. Inventory of items was perfect. I installed on the truck rather than the floor then lifting it with four people. By installing it on the truck I needed a second person here and there. I only have one small complaint, but I still give this a 99.99% rating. The complaint might possibly be because I assembled it on the truck instead of the floor. I have a super small gap where the rear section meets the side section at the truck rail. Its pinhole size. I will probably dab it with sealant if it leaks. I will be going to the car wash and testing it out first, but it is so very small it may not even need the sealant. I'm talking literally a pinhole size. I wonder if I assembled on the floor first if it wouldn't even be there. Other than that, everything about this topper is PURE CLASS. Shipping time, packaging, instructions, quality of materials, assembly. I love this topper.
